You can log in to the CyberGhost dashboard through the official Online Account Management page.

Existing Users: Enter your regular CyberGhost username and password.

Manual Setup Users: If you are setting up a manual connection (e.g., OpenVPN on a router), you must use specifically generated credentials found in your dashboard under "Manual Configurations" rather than your standard account login. Common Login & Connection Issues

If you are having trouble logging in or connecting, here are the most common solutions:

Forgot Credentials: Use the Account Recovery tool to reset your password via the email address associated with your purchase.

Too Many Devices: CyberGhost allows up to 7 simultaneous connections. If you reach this limit, you must go to your online account and delete an old device to free up a slot for a new one.

Connection Protocol (UDP/TCP): If you are experiencing unstable connections, try switching from UDP (faster but less stable) to TCP (more stable) in your app's connection settings.

App Updates: Ensure your app is updated to the latest version to avoid known login bugs, especially on older Android devices. Support Resources

For further technical assistance, you can visit the CyberGhost Support Center or use their Live Chat feature for real-time help.

Are you trying to reset your password or having trouble with a specific device connection?

Since “CGVPNInfoLink” appears to refer to a specific organization’s VPN or employee portal (possibly for a government contractor or corporate network), this guide focuses on common steps for updating login credentials or accessing a changed portal.

10. Audit-Ready Logging

  • What's new: Every login attempt (success/failure) logged with:
    • Timestamp, user ID, source IP, user agent, MFA method.
  • Retention: 1 year online, 7 years archived.

1. Secure SSL VPN Access

The primary feature is providing a secure tunnel for users to access the organization's internal network from a remote location (Work from Home).

  • Encryption: Ensures that data transmitted between the user and the network is encrypted.
  • Intranet Access: Allows access to internal websites, portals, and applications not available on the public internet.

Best Practices for CG VPN InfoLink UPD Management

To avoid recurrent login failures, adopt these security and operational habits:

  1. Schedule Regular UPD Checks: Government IT pushes UPD patches bi-monthly. Set a calendar reminder to check the portal's "Notifications" tab every 15 days.
  2. Maintain an Offline Backup: After a successful UPD and login, export your VPN profile. In the client, go to File → Backup Profile → Save to an encrypted USB drive.
  3. Do Not Use Multiple Gateways Simultaneously: The UPD creates a single active gateway profile. Attempting to connect to a non-default gateway (e.g., test server) can break the configuration.
  4. Logout via Client, Not Browser: Always right-click the system tray CG VPN icon and select "Disconnect & Logout" before closing your browser. Abrupt exits can corrupt the UPD user profile.
  5. Whitelist URLs in Proxy/Firewall: Ensure your office proxy does not block these essential UPD endpoints:
    • `https://cgvpn.infolink.nic.in/upd/*
    • https://crl.digilocker.gov.in/* (for certificate revocation checks)

Phase 2: The UPD (Update) Process

If the system detects an outdated profile or client, it will redirect you automatically. Here is how to manually trigger and complete the UPD:

  • Step 1: Click on "Download UPD Client" or "Run UPD Utility".
  • Step 2: If prompted, allow the browser to download the .exe or .msi file (e.g., CGVPN_UPD_v3.2.1.exe).
  • Step 3: Right-click the downloaded file and select "Run as Administrator".
  • Step 4: The UPD wizard will open. It will check for:
    • Existing certificates.
    • VPN driver integrity.
    • Registry keys for department-specific gateways.
  • Step 5: Click "Start Update". The system will backup your old profile and apply the new configuration.
  • Step 6: Critical: Restart your computer immediately after the UPD completes.