Zammad Addons May 2026

Zammad addons — Report

Part 3: Powerful Community-Driven Zammad Addons (Free)

For those running Zammad without a subscription, the open-source community has created incredible tools. These are usually installed via gem install or by copying files into the /opt/zammad/ directory.

The Reporting Plus Addon

Standard Zammad reports are solid. This community addon allows for custom SQL queries and pivot tables. zammad addons

• What you get: Export raw data to CSV, graph average first response time by agent, and build dashboards your CFO will actually read.

The Zammad + Make.com Hub

Using the Zammad REST API, you can build automations that behave like native addons: Zammad addons — Report Part 3: Powerful Community-Driven

• CRM Sync (Salesforce/HubSpot): When a ticket is closed in Zammad, automatically log a "Support Case" in your CRM.
• Calendar Booking: When a customer selects "Urgent" in a form, automatically book a time block in a Google Calendar (e.g., "Manager review required").
• Jira/Linear Bridge: Create a developer ticket in Jira when a Zammad ticket is tagged with "Bug."

3. Community and Custom Solutions

Because Zammad is open-source, the community plays a massive role. Developers can write their own addons to solve niche problems. What you get: Export raw data to CSV,

• Custom Provider Addons: For companies using niche telecom providers or SMS gateways not supported by default, custom addons can be written to interface with their APIs.
• SAML/SSO Enhancements: While Zammad supports SAML and OAuth out of the box, specific enterprise addons often facilitate complex Single Sign-On mappings for large corporate directories.

Notable integrations / implementations

• Official/commonly used:
  • LDAP/Active Directory (built-in/standard)
  • OAuth2 / SAML SSO (common via community extensions)
  • Elasticsearch (core requirement for search)
  • OTRS/RT migrations (migration scripts exist)
• Popular community / third-party:
  • Twilio and Asterisk for telephony
  • Mattermost/Slack for notifications and channel bridging
  • Zapier/Integromat (Make) via webhooks for automation
  • Nextcloud/OwnCloud for attachments
  • Prometheus/Grafana exporters for metrics

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