In Chapter 1 of "Principles of Marketing" by Philip Kotler and Gary Armstrong, marketing is defined as the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return.
The following long-form content is structured to mirror a comprehensive presentation or study guide for this chapter.
An organized, systematic summary suitable for a PPT slide deck or a concise study post.
Most search results for "Principles of Marketing by Philip Kotler PPT Chapter 1" lead to slide decks titled: "Marketing: Creating Customer Value and Engagement." This is the cornerstone of the 17th and 18th editions of the text.
The primary goal of this chapter is to shift your mindset from old-school "selling" to modern "relationship building." It answers the fundamental question: What is marketing, really?