To install and set up your ID NOW instrument (from Abbott/Alere) or the IDnow identity software, follow these steps to locate your serial number and complete the installation. For ID NOW Laboratory Instruments
If you are looking for the serial number for the physical diagnostic instrument:
Locating the Serial Number: You can find the unique serial number in two places:
In-App: Navigate to the Preferences Menu on the device screen and select About.
Physical Label: Look at the back of the instrument; the serial number is on a sticker in the bottom right corner.
Registration/Support: For technical issues or registration, you can contact the Abbott Technical Support team. For IDnow Identity Verification Software
If you are setting up the identity verification platform for business use: Software Installation:
Launch the Installation Wizard and select your language (e.g., English). Accept the Terms and Agreements.
Choose the destination folder or hard drive for the program files.
The system will extract and install the necessary files automatically.
Ident-ID vs. Serial Number: For digital onboarding, users typically do not use a "serial number" but an Ident-ID.
Ident-ID: This is a unique process ID sent via SMS, email, or displayed within the IDnow App to start a verification session.
Mobile Apps: If you are a user being verified, download the app from the Google Play Store or Apple App Store and enter the token provided by your service provider.
Are you setting up the physical diagnostic machine or the identity verification software for your business? IDnow Online-Ident - App Store
products, the location and purpose of a "serial number" or installation steps depend on whether you are referring to the rapid diagnostic medical instrument or the digital identity verification software. Abbott ID NOW (Medical Diagnostic Instrument)
If you are looking for the serial number for the Abbott ID NOW instrument (often referred to in "paper" documentation or labels): On the Device
: Look at the sticker on the back of the instrument; the serial number is located in the bottom right corner. In the Software : Navigate to the Preferences menu and select to display the serial number on the screen. Abbott Point of Care IDnow Digital Identity Verification (Software)
For users of IDnow VideoIdent or AutoIdent software, "serial number" typically refers to the Validation Code used during setup: Ident-ID / Validation Code : This unique code is usually sent via by the service provider (e.g., a bank or DigiCert). Installation the IDnow AutoIdent or Online Ident app from the Google Play Store Apple App Store Enter the Code : Open the app and enter the
(or validation code) into the provided box to begin the process. eID Installation idnow serial number install
: If using the German electronic ID card, ensure your smartphone is NFC-enabled Google Play IDNow Card Production Software (Legacy/Desktop)
If you are installing the legacy "IDNow" software for printing plastic ID cards: Serial Number : This is typically found on the installation CD case paper license document provided at purchase. : Configuration is done through Tools > Setup , where you define photo paths and database links. If you'd like more specific help: Are you setting up a medical diagnostic machine identity verification software Do you have a validation code or are you looking for a product key from a physical box?
IDNow Software Installation Guide | PDF | Text File - Scribd
How to Find and Install Your IDnow Serial Number: A Complete Guide
If you are setting up secure digital identification for the first time, you might encounter a request for a serial number or ident-code. Whether you are opening a bank account, signing a contract, or verifying your identity for a crypto exchange, getting this step right is crucial for a smooth onboarding process.
In this guide, we’ll break down exactly what the IDnow serial number is, where to find it, and how to use it during the installation and verification process. What is an IDnow Serial Number?
In the context of IDnow, the "serial number" usually refers to your unique Ident-ID or Ident-Code. This is a 8-to-12 character alphanumeric string (e.g., ABC-DEFG-HI) that links your specific verification request to your personal data.
Without this code, the IDnow app or web interface won't know which partner company (like Solarisbank, WEG Bank, or Western Union) you are trying to verify for. Where to Find Your Serial Number
You typically do not "generate" this number yourself; it is provided to you by the company requesting your identity verification. Look for it in the following places:
Confirmation Email: Check the inbox of the email address you used to sign up for the service. Look for subjects like "Action Required: Verify your identity" or "Your IDnow Ident-Code."
SMS/Text Message: Some providers send the code directly to your mobile phone via SMS for quick access.
The Partner App: If you are using a banking app, the serial number is often passed automatically to IDnow behind the scenes, or displayed on the "Verification" screen before you are redirected. Step-by-Step: How to "Install" and Use the Serial Number
While you don't "install" a serial number in the traditional software sense, you must input it into the IDnow environment to initiate the process. Follow these steps: 1. Download the IDnow App
Go to the Google Play Store or Apple App Store and search for "IDnow Online Ident." While you can use a web browser on a desktop, the mobile app is generally more stable for camera use. 2. Enter the Serial Number (Ident-ID)
Open the app. You will be greeted with a field that asks for your Ident-ID. Manually type the code you received via email or SMS. Ensure there are no extra spaces at the beginning or end. Click "Start Identification." 3. Permissions and Setup
The app will ask for permission to access your camera and microphone. You must allow these for the "installation" of the session to work. The app will then perform a quick check of your internet connection speed. 4. Start the Verification
Once the serial number is recognized, you will be connected to an IDnow specialist or directed through the automated AutoIdent process. You will need to show your ID document (Passport or National ID) to the camera. Troubleshooting Common Issues "Invalid Serial Number" Error
Check the source: Ensure you aren't using a transaction ID or a customer number by mistake. To install and set up your ID NOW
Expiry: Ident-codes are often valid for only 24–48 hours. If yours has expired, you will need to request a new one from the company you are signing up with. App Doesn't Progress After Entering Code Make sure your VPN is turned off.
Check that you are on a stable Wi-Fi connection rather than a weak LTE signal.
The IDnow serial number (Ident-ID) is the "key" that unlocks your verification session. Keep it handy, ensure your ID documents are valid and not damaged, and you'll be through the process in less than five minutes.
Are you having trouble receiving your Ident-ID code from a specific provider, or is the IDnow app giving you an error message after you enter it?
Depending on the context, the "IDnow serial number" refers to two distinct systems: the Abbott ID NOW molecular testing instrument or the IDNow Professional ID card production software. 1. Abbott ID NOW Instrument
The Abbott ID NOW is a rapid molecular testing device. Its serial number is essential for instrument registration, quality control (QC) tracking, and technical support. Locating the Serial Number: Physical Label:
A sticker on the back of the device, located in the bottom right corner. System Menu: Navigate to the Preferences menu and select Role in Installation & Use: QC Monitoring:
The serial number is automatically recorded during QC runs to identify the specific unit used. Administration:
It allows administrators to track instrument status and manage software update numbers. Royal United Hospitals Bath 2. IDNow Professional Software
This is a Windows-based software used to design and print plastic ID cards. It requires a serial number for activation during the installation process. Installation Procedure: Installation Wizard and select your language.
Accept the Terms and Conditions and select the destination folder for the program. Upon first launch, a window will prompt you to Input Serial Number
to activate the professional features, which include database integration and magnetic stripe encoding. 3. IDnow Verification Services (Digital Identity) If you are using IDnow Online Ident (digital identity verification), you likely need an (or Process ID) rather than a physical serial number. Obtaining the ID: Users typically receive this code via
from their service provider to begin the identity verification session. Installation:
For these services, the "installation" usually refers to downloading the IDnow Online Ident IDnow AutoIdent app from official app stores like Google Play Are you setting up a physical diagnostic instrument or looking for an activation key for card design software? IDnow Online Ident - Apps on Google Play
This report outlines the procedures for locating and managing the serial numbers for the ID NOW™ instrument (Abbott) and related software identification processes. 1. Locating the Hardware Serial Number
The serial number for the ID NOW instrument is a critical identifier for technical support, warranty registration, and software updates. It can be found in two primary locations according to Abbott Technical Support:
Software Menu: Navigate to the Preferences Menu and select About. The serial number will be displayed on the screen.
Physical Label: Locate the sticker on the back of the instrument. The serial number is situated in the bottom right corner of this label, typically found next to the serial number icon. 2. Software Identity Management (Ident-ID) The Serial Number (S/N): Located on a sticker
In the context of IDnow identity verification software, the term "serial number" often refers to the Ident-ID or process ID required to start a verification session.
Distribution: Users typically receive this unique validation code via SMS or email. Installation/Activation:
Download the IDnow AutoIdent app from the Google Play Store or Apple App Store.
Open the app and enter the validation code in the Ident-ID box to initiate the identity proofing process. 3. Support and Installation Resources
For facility-wide installations or technical troubleshooting, the following resources are available:
Training Modules: Abbott provides comprehensive ID NOW Training Videos covering initial instrument setup and software upgrades.
Technical Documentation: Detailed specifications and version history can be found in the IDNow Technical Specification.
SDK Integration: Developers installing the IDnow SDK for mobile applications should refer to the official GitHub repository for initialization steps using the Company ID and Transaction Token. IDnow Product FAQ
Since your request is brief, I have prepared a few options for you. Depending on what you need this for (a technical support article, a social media post, or an internal memo), you can choose the one that fits best.
For high-volume identity verification (e.g., post offices or bank branches), IDnow provides dedicated hardware devices. These look like small webcams with integrated security chips.
You will use the serial number in API calls or SDK initialization.
Q: I lost my serial number email. How do I retrieve it? A: Go to the IDnow Partner Portal. Click on your profile icon > "Licenses" > "View Serial Numbers." If you cannot log in, contact IDnow Support with your contract number.
Q: Can I use one serial number on two different servers? A: Generally, no. Standard licenses are tied to one machine ID or one IP address. For high-availability clusters, you need an enterprise license with two serial numbers (primary and secondary).
Q: Why does the install fail on Docker?
A: Docker containers reset filesystems on restart. You must pass the serial number as an environment variable in your docker run command:
docker run -e IDNOW_SERIAL="YOUR_CODE" idnow/connector:latest
Q: Does the serial number affect API rate limits? A: Yes. The serial number is the key used to enforce your contract’s rate limit (e.g., 100 identifications per minute). If you exceed the limit, the API returns HTTP 429. You cannot change this via install; you must upgrade your plan.
Even with perfect steps, errors happen. Here is how to fix the most frequent "idnow serial number install" failures.
If you don't have the bulk tool, use this PowerShell script to write the serial number to a remote machine after the software is installed:
Invoke-Command -ComputerName "RemotePC01" -ScriptBlock
Set-ItemProperty -Path "HKLM:\SOFTWARE\IDnow\Config" -Name "SerialNumber" -Value "IDNW-XXXX-YYYY-ZZZZ"
Restart-Service "IDnowDeviceService"
keystore.jks file in the IDnow config directory. Re-run the installation. The system will regenerate the keystore using the serial number.
